IN FOCUSResults in their proper context. Selected experience and performance indicators, with transparency about the nature and scope of involvement.
08 · Experience
Experience measured by results.
Selected experience from previous engagements and programmes, anonymised wherever confidentiality requires it.
From commercial performance to organisational development: the contribution is evident both in the results and in how organisations learn to manage performance.
≈ €20Mrealised improvement value
40+dealerships
10+brands
500+participants · leadership & capability
01ANONYMISED CASE STUDY · AUTOMOTIVE RETAILCommercial performance at scale.
Within a broad performance and transformation programme comprising several workstreams, TH!NCK’s current Managing Partner was primarily involved in the sales workstream.
9.5% → 13.5%Average final sales conversion +4 percentage points / +42% relative
69 → 78Average NPS +9 points
2×Commercial margin per transaction doubled
Conversion and NPS figures are averages across a large number of dealerships; both baseline and end results varied by location. The doubling of commercial margin relates to the sales domain and is not presented as an average across dealerships.
Approach, organisation and results ↓
The improvements were supported by active cross-selling of F&I products and accessories, daily performance huddles, performance management, leadership and team development, and on-the-job coaching. Work also addressed the operating model and organisational structure at dealership, cluster and brand levels.
Inventory turnover also improved significantly; no exact percentage is claimed.
These results relate to the commercial sales workstream within a broader programme that also covered aftersales and central functions. The case has been anonymised under confidentiality arrangements; the results described are not presented as outcomes of the entire programme.
Turning strategy into capability.
Connecting leadership and professional capabilities across organisational levels with strategy, change and execution.
Multiple organisational levels · multiple business units · 500+ participants.03RETAIL & NETWORK TRANSFORMATIONTransforming without losing sight of performance.
Senior operational and transformation experience across retail and network environments, brand transitions, development and expansion.
Retail · network development · transformation.
Experience & Confidentiality
Experience built in automotive.
Confidence built on trust.
Many engagements involve strategy, commercial performance, organisational matters and confidential business information.
Discretion is integral to the way we work. We therefore do not disclose identifiable information about clients or engagements covered by non-disclosure agreements.
Anonymised case studies↓
Where relevant, we can discuss anonymised cases in person — the business challenge, our approach, interventions and realised impact — to the extent permitted by our client agreements.
We discuss specific cases only when permitted by the applicable confidentiality arrangements.
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